Refer to the list and call for help with your problems.

Sudden illness of a child.

※Consultation with a doctor or a nurse.

【Shizuoka Children's Emergency Telephone Hotline】

Monday-Friday,　6pm-8am the next day

Saturday, 1pm-8am the next day

Sunday and holidays, 8am-8am the next day

054(247)9910

(Under the jurisdiction of the Community Medicine Division)

Emergency medical care open in the evenings and holidays.

※Automated telephone information service

【Emergency Medical Information Center】

Outside the open hours of clinics and hospitals.

0800(222)1199

(Under the jurisdiction of the Community Medicine Division)

Mental illness, mental health problems, alcohol, drugs, and adolescent problems.

【Kokoro no Denwa】

Monday-Friday, 08:30am-11:45am and 1pm-04:30pm.

Closed on weekends, public holidays and New Year holidays.

※Call the nearest office.

• Kamo: 0558(23)5560

• Eastern Area: 055(922)5562

• Central Area: 054(285)5560

• Western Area: 0538(37)5560

(Shizuoka Psychological Welfare Center)

Issues faced by young people.

(※Elementary school students ~ people up to 40 years old)

【Consultation Service for Young People's Psychological Issues】

Outside the open hours of clinics and hospitals.

0800（200）2326

(Under the jurisdiction of the Disability Care Division)

Exhibiting COVID-19 symptoms.

【COVID-19 Multilingual Hotline】

Available 24 hours

No holidays

0120(997)479

Emergency consultation on mental health issues.

Information on psychiatric treatment facilities.

【Emergency Psychiatric Care Information Center】

Available 24 hours

054(253)9905

(Shizuoka Pyschiatric Care Center）

Dedicated hotline for reporting child abuse cases.

【Child Abuse Consultation Hotline】

・Monday-Friday, 08:30am-05:15pm.

Closed on weekends, public holidays and New Year holidays.

189

(Child Abuse Hotline, Child Welfare Center)

Call the nearest office.

• Kamo: 0558(27)4199

• Eastern Area: 055(922)4199

• Fuji: 0545(62)4199

• Central Area: 054(644)4199

• Western Area: 0538(33)4199

• Shizuoka: 054(275)2871

• Hamamatsu: 053(457)2190

Sexual violence

※Sexual assault, sexual abuse, rape etc.

【Assistance Center for Victims of Sexual Violence (SORA)】

Available 24 hours

No holidays

054(255)8710

(Under the jurisdiction of the Traffic Safety Division)

Domestic violence against women by husband or partner.

(※Physical beating, verbal abuse and other forms of　abuse)

【Domestic Violence Telephone Hotline 】

Monday-Sunday, 9am-8pm

Closed on public holidays and New Year holidays.※

(※December 28-January 3)

054(286)9217

(Women's Consultation Center)

Domestic problems and school problems.

• Peer problems.

• Anxiety in going to school.

• Child can not go to school.

• Child suffers social withdrawal.

【Hello Hotline for Child Rearing!「Tomoshibi」】

Monday-Friday, 10am-8pm

Closed on Saturday and Sunday, public holidays, and New Year holidays.

(December 28-January 3)

• Numazu: 055(931)8686

• Shizuoka: 054(289)8686

• Kakegawa: 0537(24)8686

• Hamamatsu: 053(471)8686

(Shizuoka General Education Center)

Bullying and other school related issues

※Child may consult directly.

【24-Hour Children's SOS Hotline】

Available 24 hours

No holidays

0120(0)78310

(Under the jurisdiction of the　Board of Education)

Police consultation regarding traffic accidents and falling victim to crime.

【Shizuoka Police Fureai Consultation Office】

Available 24 hours

No holidays

054(254)9110

(Shizuoka Police Headquarters)

Consumer-related disputes.

Sales or service contract disputes, and fraudulent billing.

【Consumer Hotline】

Monday-Friday, 9am-4pm

※Kamo Area Consumer Welfare Center, 9am-12pm and 1pm-3pm.

188

Call the nearest consumer welfare hotline.

• Kamo: 0558(24)2299

• Eastern Area: 055(952)2299

• Central Area: 054(202)6006

• Western Area: 053(452)2299

(Citizen's Affairs Center, Kamo Area Consumer Welfare Center)

Consultation on daily life problems.

Divorce, inheritance issues, and financial trouble.

Questions regarding government regulations.

【Citizen's Consultation】

Monday-Friday, 9am-4pm

※Kamo Area Consumer Welfare Center, 9am-12pm and 1pm-3pm.

• Eastern Area: 055(951)8205

• Central Area: 054(202)6008

• Western Area: 053(453)2199

• Kamo:　0558(24)2199

(Citizen's Affairs Center, Kamo Area Consumer Welfare Center)

Misleading sales and service information on product labels.

Consultation from sellers on labeling methods.

【Consultation on Misrepresentation 110】

Monday-Friday, 08:30am-05:15pm

054（221）2189

• Eastern Area: 055（951）8207

• Central Area: 054（284）0062

• West Area : 053（450）9009

(※Citizen's Affairs Division, Shizuoka Pref., Citizen's Affairs Center)

Provides information assistance for crime victims.

【 Coordinating Office for Crime Victims】

Monday-Friday, 9am-5pm

054（221）3220

(Traffic Safety Division)

Computation of damages and private settlement procedures.

【Shizuoka Traffic Accident Consultation Center】

Monday-Friday, 9am-4pm

054(202)6000

To report violation of garbage disposal regulations.

【Consultation on Illegal Disposal of Garbage 110】

Monday-Friday, 08:30am-05:15pm

Messages can be left on the answering machine outside office hours.

054(221)3810

(Waste Control and Recycling Division, Shizuoka Pref.)

Consultation on women's issues.

• ※Exclusively for women.

• ※Counselors are also women.

【Azalea Women's Counselling】

• Monday, Tuesday, Thursday, and Friday, 9am-4pm

• Wednesday, 2pm-8pm

• 2nd Saturday of the month, 1pm-6pm

※Holiday

August 13-August 15, and December 27-January 5.

• Kamo: 0558(23)7879

• Eastern Area: 055(925)7879

• Central Area: 054(272)7879

• Western Area: 053(456)7879

(Gender Equality Division, Shizuoka Pref.)

Consultation on men's issues

Exclusively for men.

【Azalea Men's Counselling】

1st and 3rd Saturday of the month,1pm-5pm.

（※Twice a month）

Holiday

August 13-August 15, and December 27-January 5

054(272)7880

(Gender Equality Division, Shizuoka Pref.)

Consultation on human rights issues.

【Human Rights Consultation】

Monday-Friday, 9am-04:30pm

054(221)3330

(Human Rights Awareness Center)

Consultation on availment of social services for the elderly and people with disability, and money management.

【Independent Living Assistance Center】

Monday-Friday, 08:30am-5pm

054(275)1760

(Shizuoka Prefecture Social Welfare Council)

Consultation on dementia.

(※Severe impairment of intellectual capacity, loss of memory, and behavioral and emotional changes.)

【Dementia Call Center】

Monday, Thursday, and Saturday, 10am-3pm

0545(64)9042

(Association of People with Dementia and their Families, Shizuoka Chapter)

Consultation on dementia in young person.

(※Severe impairment of intellectual capacity, loss of memory, and behavioral and emotional changes.)

【Consulation for Young People with Dementia】

Monday, Wednesday, and Friday, 9am-4pm

054(252)9881

(Specialist on Dementia in Young Person)

Health care-related complaints and consultation on illnesses and health.

【Consultation on Safe Medical Care】

Monday, Tuesday, Thursday, and Friday, 9am-12pm and 1pm-4pm

054(221)2593

(Medical Care Policy Division, Shizuoka Pref.)

Consultation on hepatitis and other infectious diseases.※

(※Illnesses that can be transmitted to other people)

【Shizuoka Health and Welfare Center】

Monday-Friday, 8am-05:15pm

054(221)2441

(Disease Control Division, Shizuoka Pref.)

Consultation on cancer-related questions and issues.

【Yorozu Cancer Consultation】

Monday-Friday, 08:30am-5pm

055(989)5710

(Shizuoka Cancer Center)

Consultation on child's protective care, health, disability, delinquency, and training.

【Child and Family Consultation 110】

• Monday-Friday, 9am-8pm

• Saturday-Sunday, 9am-5pm

• Kamo: 0558(23)4152

• Eastern Area and Fuji:

• 055(924)4152

• Central Area: 054(273)4152

• Western Area: 053(458)4152

(Child Consultation Center)

Consultation on food safety and food labels.

【General Consultation on Food】

Monday-Friday, 08:30am-05:15pm

054(221)3708

(Environmental Health and Food Hygiene Division, Shizuoka Pref., Health and Welfare Center)

Job hunting

Skills training for job changes.

【Consultation on Job Hunting】

Monday-Friday, 9am-5pm

• Eastern Area: 055(951)8229

• Central Area: 054(284)0027

(Shizuoka Job Station)

Labor-related problems and employee's welfare issues.

【Labor Consultation】

Monday-Friday, 9am-12pm and 1pm-4pm

0120(9)39610

• Eastern Area: 055(951)9144

• Central Area: 054(286)3208

• Western Area: 053(452)0144

(Citizen's Affairs Center)